Enjoy more personalised shopping:
You do not need to create an account to make a purchase. However, we recommend that you set up a JIMMY CHOO account to enjoy
the benefits of managing your account which includes saving your payment information, address details and
reviewing your order history.
JIMMY CHOO shoes come in Italian sizing and are true to size. Please refer to our
for further information. This information is also available on the individual product pages.
We give you the opportunity to get the first look at our new season collections and the unique chance to reserve and purchase
these key pieces in your size. Pre-ordered items are not immediately available to be shipped out to you as
they are still being created by our craftsmen.
We provide you with estimated delivery times on the product page of your chosen item, please note these are guidelines and
we will update you once the order has been shipped.
Please note if you have purchased a pre-ordered item and an item that is immediately available on the same order, items will
be dispatched as and when they become available.
If you would prefer to place your order by telephone, you may do so by contacting our Customer Services team on 0080049294929 or via Live Chat.
The size dropdown list on the product page will specify whether your size is available to purchase or Out of Stock. If the
item is in your wish list ‘SOLD OUT’ will be displayed.
Please be aware that if an item is in your wish list or shopping basket, it is not reserved and can still be sold to another
customer. If you are interested in an item which is not available to purchase online, you can
email or call us, and we will try and locate the product for you.
Although we are unable to provide gift messages with orders, we believe every delivery should be a delight to unwrap. All
JIMMY CHOO orders arrive in the signature JIMMY CHOO packaging. Shoes will come in their original shoe box
wrapped luxuriously in tissue paper. Handbags will arrive carefully packaged within
a protective JIMMY CHOO dust bag.
After you place your order, you will receive an email confirmation. This does not mean your order has been accepted. Once
the details have been verified, your order will be accepted and the item will then be dispatched. You will
receive a further email notification once your order is dispatched.
Our Customer Service team may be in contact once your order has been placed, as in some cases we may need to verify some
Unfortunately, once your order has been placed we are unable to change any of the details but may be able to assist you to
cancel and replace the order. For Made-to-Order purchases due to the bespoke nature of this service, you
have 48 hours to amend the monogramming details or size of the item. Please contact
Customer Service for further information.
Please note that we are unable to add an item to an order or combine two orders together in the same shipment. You will be
required to cancel your order and place a new one with all the items you wish to purchase; alternatively,
you may simply place a new order for the additional item.
We accept PayPal, PayPal Express, Visa, MasterCard, American Express, Apple Pay and Klarna in our checkout.
Klarna gives you two easy ways to shop. Choose Klarna Pay Now for immediate payment via direct debit. Or select Klarna Pay Later to pay for your order 14 days after shipping.
Am I eligible for Klarna?
To pay with Klarna you must be at least 18 years of age. In order to verify this you will be required to enter your date of birth or social security number at the checkout.
I’ve received an email statement from Klarna, what does this mean?
For Klarna Pay Now you will receive an email from Klarna notifying that the funds will be withdraw from your bank account.
For Klarna Pay Later, after your order has been processed and dispatched, you will receive an email statement directly from Klarna with all your payment instructions. The email will detail when and how you need to pay.
How do Returns and Refunds work with Klarna?
You have 14 days from receipt of your order, to advise us of your intention to return or exchange. You then have a further 14 days to return the goods back to us. Once we have received your return you will receive email confirmation from us, Klarna will then send you an updated statement.
I would like to discuss my Klarna payment who can I contact?
For more information regarding your Klarna payment please contact their 24/7 Customer Services.
The security of your details is of top priority to us. To ensure that your shopping experience is safe, simple and secure
JIMMY CHOO uses Secure Socket Layer (SSL) technology to protect the data you send to us over the internet.
All credit card transactions on this site are processed using Cybersource, a secure online payment gateway
which encrypts your card details in a secure host environment. If you would prefer to place your order over
the telephone, please
call us and we will assist.
We will treat all the information you share with us as private and confidential. At no point will we share, rent or sell
In order to register with JIMMY CHOO, you are required to let us know your name and email address. To place an order we will
also require your billing address, delivery address, telephone number, credit card number, expiration date
and the CVV number. If necessary, these details may be used to verify and validate your order.
We may use your contact details to keep you informed of our latest collections and JIMMY CHOO news.
Whilst gift vouchers/cards are not available online, they can be purchased and redeemed directly at our main Boutiques. Please
note that these are available for purchases made in Boutiques only, and are not redeemable online. For details
of your nearest store, please use our
At JIMMY CHOO we charge orders using currency dependent on the shipping country. Local currency is not always available,
and you will be able to see the currency used to charge for your order when selecting your shipping country.
For all in-stock and pre-order items, payment is taken at the time of dispatch.
For Made-to-Order purchases, these items will be charged in full around 24-48 hours after the order is placed.
Since items on any JIMMY CHOO order may be dispatched separately, you may see different transactions on your bank statement;
one for the pre-authorisation of the whole order amount and single charges for each item in the order.
You do not need to create an account to make a purchase or to process a return, however if you wish to enjoy the benefits
of a JIMMY CHOO account, you can go to the ‘Sign In/Register’ section, and follow the steps to ‘Create an
With a JIMMY CHOO account, you will have the option to receive news and updates from us, such as new season launch and seasonal
sale updates. You are also able to enjoy the benefit of saving and organising your payment information and
address details, reviewing your order history and gaining access to create your own personal wish list.
If you have any queries regarding your JIMMY CHOO account or wish to close this, please contact
Customer Service and we will assist with the next steps.
In order to unsubscribe from JIMMY CHOO email updates, you can click to ‘Unsubscribe’ on any email update received from us.
Alternatively, if you have a JIMMY CHOO account, you can sign in and opt to unsubscribe in the ‘Account Details’
section. For any additional queries regarding email updates, please contact
Please click on the ‘Forgot Password’ link on the ‘Sign In’ page and follow the instructions. Should you experience any issues
with accessing your account following this, please contact
We are pleased to be able to ship orders to selected JIMMY CHOO stores for collection. Please ensure that you select the
country that you would like your order to be delivered to first.
Where available, the Deliver to Store option and the timescale for delivery will be displayed during the checkout stage.
Please note Jimmy Choo is not able to deliver to PO Boxes (including BFPO) or Freight forwarders. Once the order has been
placed we are unable to amend the address details.
Your parcel is insured by JIMMY CHOO during the time it is in transit and until it is delivered to your chosen delivery address.
A signature is required for every delivery and it is at this point where the responsibility for the goods
delivered is passed to the consignee.
As soon as your order is dispatched, we will send you a confirmation email along with your unique tracking number. You may
use this number to track your order online.
All Standard and Next Day orders are shipped with DHL. Our Same day delivery service is delivered by a separate Same Day
Courier. For Standard and Next Day services, we deliver all orders via DHL, Monday to Friday 9am – 5pm local
time and excluding any local holidays.
Where possible we will ship the items from your order together. This is dependent on stock availability, and items from your
order may be shipped from alternative fulfillment locations.
Please note if you have purchased a Pre-Order or Made-to-Order style alongside an an in-stock item, these pieces will be
shipped and delivered separately. For further delivery information on these styles, please visit the
Bespoke and Pre-Order Products section.
Contact details can be found
Our Customer Services Team will then be in touch to advise the next steps.
All items that are returned as faulty are thoroughly inspected by our quality control experts to deem whether an item is
faulty or whether it is fair wear and tear. We may be able to offer to repair your item but please note that
repairs are not guaranteed.
If in the rare event that your item is faulty due to a design error, we may be able to replace your item. Replacements are
subject to availability and we ask that you state you would like this option at the time you request a return.
You do not need to create an account to process a return, however if you wish to enjoy the benefits of a JIMMY CHOO account,
you can go to the ‘Sign In/Register’ section, and follow the steps to ‘Create an Account’. To request a return,
please visit the ‘Sign In/Register’ section, entering your order number and email address under ‘Check Your
For full details of the Online Returns Policy for your shipping country, please visit the ‘Returns Policy for Online Orders’
section, on the
Delivery & Returns page.
We are pleased to offer a complimentary returns service to all customers where the purchases meet our Returns Policy. You can return your purchase in select Jimmy Choo stores, at your nearest DHL Drop Off Point or via our free collections service. For full details on how to book and process a return or exchange, please visit the ‘Returning or Exchanging Your Purchase’ section, on the
Delivery & Returns page.
You may return an item you have purchased in the sale as long as it meets the requirements of our returns policy. The returns
policy for sale items is the same as stipulated on the
Delivery & Returns page.
Your refund will exclude the initial shipping cost. Please note refunds may take up to ten working days to appear in your
account depending on your card issuer. We will email you when your refund has been processed.
Due to their bespoke nature, any Made-to-Order items are non-returnable.
Items from the Cinderella edit are stocked with very limited availability; should your size be out of stock we can handcraft
a pair through our Made-to-Order service which may take up to 6 months. Please note in going ahead with this
and due to the bespoke nature, these items will also be non-returnable.
Any Made-to-Order items will also be shipped independently of any other items ordered.
Please note that fragrance is non-returnable due to transportation restrictions.
For merchandise purchased in a JIMMY CHOO store in original condition, accompanied by a sales receipt, may be returned within
14 days for exchange or store credit. Please be advised that exchanges are subject to availability.
Please refer to our
Size Guide for further information. You can also view the ‘Fit Guide’ on product pages for product specific
Select dimensions such as heel heights for shoes and handle drops for bags can also be found under the ‘Details & Care’ section
for each product.
You can add an item to your Wish List by selecting the size and clicking the heart icon on individual product pages. Adding an item to your Wish List does not reserve it, but it will create a personal record of your favourite Jimmy Choo pieces. Once the item has been added to your Wish List, you may share it with friends, family or a boutique by clicking ‘Drop a Hint’.
If you are unable to locate your size online, we may be able to find it for you in a boutique. You can select the size of
the item, and click ‘Check Store Stock’ on individual product pages. If you need any further assistance,
you can let us know what you are looking for by contacting
Past season styles and sale items may not be available to purchase online and availability in stores may be limited.
We would recommend contacting us at
firstname.lastname@example.org to enquire for availability as certain styles may still be available to
purchase in our worldwide boutiques or outlet stores.
Contact details can be found
Our Customer Services Team will then be in touch to advise the next steps.
JIMMY CHOO guarantees its products for 2 years from the date of purchase. The warranty covers only items that present a manufacturing fault, and does not cover damages arising from dye transference, accident or misuse, or from any alteration, service or repair performed by any party other than JIMMY CHOO.
Whether you have purchased online or in store, JIMMY CHOO offers an excellent after care service and will assist with all
repairs where possible. Please note that some styles may be irreparable depending on the materials used and
the age of the product. You may refer to a detailed description of all of our materials within this guide.
We strongly discourage the addition of rubber protective soles onto JIMMY CHOO products as this will alter the balance of
the shoe and may cause the heel to break. Repairing heel damage due to the alteration of soles may incur
If you purchased from the website and would like to enquire about any aftersales services, please contact Customer Services
and a member of the team will be pleased to advise on the best course of action. You can contact our Customer
Services team via details at the link
For in-store purchases, our boutiques offer an aftercare service and will be delighted to assist you directly with your enquiry.
Store location and contact details can be found via the Store Locator at the link
here. If it is inconvenient to contact your point of purchase directly, you may alternatively contact
You can refer to our
Product Care page for Material Guide information and specific aftercare advice. For any additional queries
or repair requests, you can visit a JIMMY CHOO store or contact our
Customer Services Team.
JIMMY CHOO shoes come in Italian sizing. For our Ready-to-Wear collections, womenswear styles range from 34-43 and menswear
styles range from 38-48. As sizes may be limited for individual products, please check each product for the
size range available. All Made-to-Order styles are available in sizes 34-43.
Our Made-To-Order range showcases a number of our most iconic JIMMY CHOO styles including women’s shoes and bags. For shoes,
each Style Family is offered in a variety of heel heights to suit every occasion. All items within our Made-To-Order
offering can be crafted in your desired material and colour from our extensive range. A personalisation option
is also available, such as a monogram or date plaque.
Seasonal and Ready-to-Wear items are not available to be personalised and will only be available in select colours and materials.
We are unable to add a monogram or date plaque to items once they have been crafted. Within our Made-To-Order range, the
monogram or date plaque is applied to the sole prior to its attachment to the skeleton of the shoe, so it
is not possible for our craftsmen to add these to the shoes without impairing their aesthetic.
You are able to create your unique Made-To-Order item by selecting from an extensive range of materials and colours. A further
personalisation option is also available including either a four character monogram or date plaque for shoes.
For bags, a fourteen character monogram or date plaque is available.
Within our Made-To-Order range, the same personalisation option must apply to each shoe.
Due to the nature of our Made-To-Order process, the timeframe to produce and deliver these pieces is 8 weeks in Europe and 10 weeks for all other countries after placing your order with us. Please note, Made-To-Order items created using exotic materials cannot be shipped outside of the EU.
Made-To-Order cannot currently be shipped to Canada, Hong Kong, China and China from our website. However, within these countries you may select your Made-To-Order preferences using our online service and visit your nearest store to place an order.
Due to the bespoke nature of this service, you have 48 hours to amend or cancel your order, after which it cannot be cancelled,
and payment will be taken in full. Please contact
Customer Services to discuss your order details.
We reserve the funds for your purchase at the time your order is placed. Payment will then be taken in full within 72 hours.
Due to their bespoke nature, Made-To-Order items are non-returnable, and non-refundable.
Due to their bespoke nature, Made-To-Order items have an estimated delivery time of 8 weeks in Europe and 10 weeks for all other countries. They are non-refundable and
will be shipped independently of any other items ordered.
Please note if you have purchased any additional items within the same order, these will be dispatched as and when they become